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Privacy Policy

This policy sets out what information we collect from you, why it is collected and how it is used.

What Information we collect and use

We collect or use the following information to provide services and goods:

  • Names and contact details

  • Addresses

  • Date of birth

  • Health information (including dietary requirements, allergies and health conditions)

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

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We collect or use the following information for the operation of customer accounts:

  • Names and contact details

  • Addresses

  • Marketing preferences

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of customer accounts are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

We collect this information directly from you, either through the completion of the booking form, client enrollment form or through you signing up to receive our newsletter. 

How long we keep your information

If you are a client receiving services, we retain your information for eight years following your last session. After this time your health information will be deleted. Names are anonymised in order to maintain data regarding numbers of people accessing services. 

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If you no longer wish to receive the newsletter, you are able to opt-out by emailing hello@trupilates.co.uk

Who we share information with

Data Processors: 

Microsoft products are used for the digital storage of client enrollment forms, class attendance and progression cards. 

Breely Scheduling is used to schedule appointments and collects personal information as described above. 

Square Payments are used for the payment of services. Square Privacy Policy can be found here: squareup.com/gb/en/legal/general/privacy-no-account

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details below.

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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